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      <td class="contentHeader"><h2>FAQ - Buyers</h2></td>
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      <td class="content" ><p><strong>When will I  receive my item?</strong><br />
Questions about item specifics such as shipping times,  payment terms, items in stock should always be directed to the seller of the  item as they are responsible for shipping out the item.<br />
If you have already purchased an item, you can post a  message to the seller on the transaction details page. If you are curious how  long an item takes to be shipped before purchasing, you can ask a question.</p>
          <p><strong>What is a 3rd  party sale?</strong><br />
            A 3rd  party sale consists of Buyer, Seller and Merchant. Merchants are physical  stores located throughout the U.S. Merchants place their products for Sellers  to sell on Swapen. So the items sold through a 3rd party sale belong  to the Merchant but the seller acts as a “sales associate” similar to what you  see in most stores.</p>
          <p><strong>How do I get a  refund?</strong><br />
              <strong>When purchasing  items on Swapen, payments are sent directly to (depending whether the  transaction is a 3rd party or not) Merchants or Sellers - Swapen  does not collect your payment. In order to receive a refund for a purchase you  must contact the seller of your transaction.</strong><br />
            Please contact  the seller by email and post a message on the item listing to request a  tracking number or to request a refund. Sellers are responsible for issuing refunds  and resolving issues. Swapen provides sellers stores, we do not handle sales of  items, receive payments or ship items.<br />
  <br />
            To file a Swapen buyer Dispute <a href="http://www.ioffer.com/help/file_dispute"><strong>Click  here</strong></a>. Disputes are available 7 days after the transaction  date and until 30 days have passed. <br />
  <a href="/entries/show/28303">Learn more about  buyer disputes</a><br />
  <br />
            When sending items back make sure to get insurance, tracking and signature  required so you can monitor the status of your package. Post arrangements for  returns on the listing and make sure the seller agrees in writing prior to  shipping an item back.<br />
  <br />
            If you feel you have waited an adequate time rate this person in the Ratings  section of Your Swapen<br />
  <br />
            You may have recourse if you paid by Credit Card, Amazon to request a charge  back. To issue a dispute using these services please visit the site where you  originally made your payment.<br />
  <br />
            For credit card purchases call your bank or card company to request a chargeback. <br />
            <br />
  <strong>What happens if my seller/merchant is no longer a  member?</strong><br />
            During a transaction, if you encounter that your  seller/merchant is no longer a member, it is likely that he or she was canceled  due to a violation of Swapen policies.<br />
            If you have not paid or completed the transaction,  please <strong>DO NOT</strong> carry out the transaction and pay the seller.<br />
            If you have already paid the seller/merchant, you may  have recourse if you paid by credit card via Amazon Payments. To file a dispute  using these services, please visit the site where you originally made your  payment.<br />
            For credit card purchases, call your bank or credit  card company to request a charge back.</p>
          <p><strong>What should I do  if the seller/merchant sent the wrong item?</strong><br />
            If you received the wrong item from your seller/merchant,  please contact the seller/merchant by email or post a message on the item  listing to request a new tracking number, an exchange, a refund, or  instructions on how to proceed.<br />
            When sending items back, make sure to get insurance,  tracking, and signature required so you can monitor the status of your package.  Post arrangements for returns on the item listing and make sure the seller/merchant  agrees in writing prior to shipping an item back.<br />
            Sellers are responsible for sending items. Swapen provide  sellers with a store, and does not handle sales of items, receive payments, or  ship items.</p>
          <p><strong>What happens if a seller/merchant does not respond to  my offer?</strong><br />
            If the seller  does not respond to your offer within <strong>3  days</strong>, the offer will end. The seller will no longer be able to accept your  offer.<br />
            After your  initial offer expires, you can make another offer to the seller.</p>
          <p><strong>How do I track  my purchase?</strong><br />
        Contact the seller who you purchased the item from and  ask for the tracking number. </p>
          <p><strong>How do I pay for a purchase?</strong><br />
        You need to enter the exact amount of the listed item  or negotiated price in the area provided and click on the buy button. Once you  have clicked that button you will need to confirm your purchase. Then you are  obligated to pay for the item. You will then be taken to Amazon Payments and  will complete the transaction on their site. <strong>The transaction will not be complete until a payment is processed  through Amazon. </strong></p>
          <p><strong>Who do I pay for  my purchase?</strong><br />
            Please pay the (depending whether it is a 3rd  party sale or not) seller/merchant for all item purchases. <strong>DO NOT</strong> pay  Swapen.<br />
            Merchants and Sellers, are responsible for their  store, inventory, and all payments and shipments. Swapen does not handle or  accept any payments from buyers for purchases.</p>
          <p><strong>Can I pay for my items with one invoice?</strong><br />
            Yes. The way you can pay for multiple items with one  check out is if you add all of the items onto the shopping cart and click “check  out” to pay. </p>
          <p><strong>How do I negotiate on multiple items?</strong><br />
            To negotiate on <strong>multiple items from multiple sellers:</strong><br />
        Search and  browse item listings for the items that you want. Ask questions and make offers  like you normally would with a single item. Access your offers and negotiations  under Your Swapen. </p>
          <p><strong>Where can I find  my purchased items?</strong><br />
        Any open negotiations or items you have purchased are  located under Your Swapen.</p>
          <p><strong>How long do items remain in my &quot;messages&quot;  section</strong><br />
            For quick  access to recently purchased items or items you've asked a question on check  your &quot;messages&quot; section of Your Swapen.<br />
            Items you have  purchased will remain in this section for a period of 90 days <br />
            Items you have  asked a question or made an offer on will remain for a period of 2 weeks after  the latest activity. </p>
          <p><strong>How do I  determine a good or bad seller/merchant?</strong><br />
            Review the seller's/merchant’s feedback rating and  comments left by other buyers. Evaluate the positive, negative, and neutral  ratings. Take a look at the seller/merchant rating chart and past transaction  history.<br />
        Ask as many questions as you want before committing to  a purchase. Make your best judgment on the seller/merchant based on your  observations. A seller/merchant with no feedback rating does not mean they're a  bad, but if you are uncomfortable with a seller/merchant, it is best to find  another.</p>
          <p><strong>Why do I have to  register with my personal information?</strong><br />
        The reason we ask you to register in order to purchase  items is so we can accurately send the seller your ship-to location and they  can determine the correct shipping amount.</p>
          <p><strong>Can everyone  see all my negotiations with sellers/merchants?</strong><br />
            No. Negotiation  between the seller/merchant and potential buyer are private. But offers made by buyers can become public information if the seller  or merchant decides they want it to.</p>
          <p><strong>How do I use the watch list?</strong><br />
            Once you click on the item for a more detailed look  you will see “Watch List” in a link; click on it to add to Your Swapen. Every  time you enter Your Swapen you will see the item. </p>
          <p><strong>What is local pick up only?</strong><br />
            Local pick-up is an option to be able to buy an item  and pick it up yourself from seller/merchant; in return saving you money on  shipping and giving you the option of inspecting the item.</p>
          <p><strong>Where can I find items for local pick up only?</strong><br />
            Click on Buy Local on the top of the main page.</p>
          <p><strong>So I bought an item using local  pick up, what NOW?</strong><br />
        You will  receive a total of three codes in your email. A merchant item number, Swapen  transaction number and Swapen buyer’s number. Swapen buyers number is only  given to the buyer. This number needs to be given to the seller/merchant ONLY  when picking up the item. Seller/merchant uses this number to authenticate that  you are the rightful owner of the item and also use this as a receipt that they  gave you the item. DO NOT give this number out over the phone. </p>
          <p><strong>What is &quot;Search for Buyer&quot; mean?</strong><br />
            A seller can look for potential buyers based on the  buyer’s wish list.</p>
          <p><strong>What is online only search for?</strong><br />
            If you are looking to purchase items via e-commerce  only then this is where you want to search.</p>
          <p><strong>Aside from products what other services do you provide?</strong><br />
            We have dedicated pages to: Jobs, Dating, Rent, Real  Estate, and services.</p>
          <p><strong>How can I bargain with a Seller/Mechant?</strong><br />
            Click on the item and it will take you to the main  description of the item and negotiation option will be on the right hand side  called &quot;Bargain&quot;. Type in offer price and then click commit. The  merchant or seller will have 3 calendar days to respond to your offer. If there  is no response within that time the offer is void.</p>
          <p>Center. If your  questions are not answered online, you may write to us at: Swapen Inc. using  the <a href="#">Contact Us</a> form.</p></td>
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